Google Analytics Service

What is Google Analytics?

Google Analytics is a web analytics service that provides statistics and basic analytical tools for search engine optimization (SEO) and marketing purposes. The service is part of the Google Marketing Platform and is available for free to anyone with a Google account.

GA is used to track website performance and collect visitor insights. It can help organizations determine top sources of user traffic, gauge the success of their marketing activities and campaigns, track goal completions (such as purchases, and adding products to carts), discover patterns and trends in user engagement, and obtain other visitor information such as demographics. Small and medium-sized retail websites often use Google Analytics to obtain and analyze various customer behavior analytics, which can be used to improve marketing campaigns, drive website traffic and better retain visitors.

How does Google Analytics work?

Google Analytics acquires user data from each website visitor through the use of page tags. A JavaScript page tag is inserted into the code of each page. This tag runs in the web browser of each visitor, collecting data and sending it to one of Google’s data collection servers. Google Analytics can then generate customizable reports to track and visualize data such as the number of users, bounce rates, average session durations, sessions by channel, page views, goal completions and more.

The page tag functions as a web bug or web beacon, to gather visitor information. However, because it relies on cookies, the system can’t collect data for users who have disabled them.

Google Analytics includes features that can help users identify trends and patterns in how visitors engage with their websites. Features enable data collection, analysis, monitoring, visualization, reporting and integration with other applications. These features include:

• data visualization and monitoring tools, including dashboards, scorecards and motion charts that display changes in data over time;
• data filtering, manipulation, and funnel analysis;
• data collection application program interfaces (APIs);
• predictive analytics, intelligence, and anomaly detection;
• segmentation for the analysis of subsets, such as conversions;
• custom reports for advertising, acquisition, audience behavior, and conversion;
• email-based sharing and communication; and
• integration with other products, including Google Ads, Google Data Studio, Salesforce Marketing Cloud, Google AdSense, Google Optimize 360, Google Search Ads 360, Google Display & Video 360, Google Ad Manager, and Google Search Console.

Within the GA dashboard, users can save profiles for multiple websites and either see details for default categories or select custom metrics to display for each site. Available categories for tracking include a content overview, keywords, referring sites, visitors overview, map overlay and traffic sources overview.

The dashboard can be viewed on the GA’s site and is available through a widget or a plugin for embedding into other sites. Customized Google Analytics dashboards are also available from independent vendors.

Important metrics

A metric is a standard of quantitative measurement. Google Analytics enables users to track up to 200 different metrics to measure how their websites are performing. While some metrics may be more valuable to certain businesses than others, these are some of the most popular metrics:

• Users. A user is a unique or new visitor to the website.
• Bounce rate. The percentage of visitors who viewed only a single page. These visitors only triggered a single request to the Google Analytics server.
• Sessions. The group of visitor interactions that happen in a 30-minute window of activity.
• Average session duration. How long on average each visitor stays on the site.
• Percentage of new sessions. The percentage of website visits that are first-time visits.
• Pages per session. The average number of page views per each session.
• Goal completions. The number of times visitors complete a specified, desirable action. This is also known as a conversion.
• Page views. Total number of pages viewed.

Metrics vs. dimensions

Google Analytics reports consist of dimensions and metrics. Understanding the difference between them is critical for proper interpretation of reports.

Dimensions. These are qualitative attributes or labels used to describe and organize data. For example, if the average session length is being measured across several different regions, the dimensions would be “Region.” “Average session length,” which is a quantitative measurement, is an example of a metric.

Dimensions can be customized in Google Analytics. Examples of common dimensions include:

• language;
• browser type;
• city and country;
• models of devices; and
• user age group.

Metrics. These are quantitative measurements of a single type of data. Examples of metrics include average session lengths, page views, pages per session and average time on site. Metrics are used to compare measurements across different dimensions.

Benefits and limitations

Google Analytics has distinct benefits and limitations. Pros generally relate to the platform being powerful, free and user-friendly. Google Analytics also provides the following benefits:

• The service is free, easy to use and beginner friendly.
• GA offers a variety of metrics and customizable dimensions. Many different types of useful insights can be captured using this platform.
• GA also contains many other tools, such as data visualization, monitoring, reporting, predictive analysis, etc.

Google Analytics historically has some shortcomings that may affect its data accuracy, including the following:

• Overall data accuracy can be compromised by users who block Google Analytics cookies, certain browser extensions, ad filtering programs and privacy networks.
• Reports are generated by sampling 500,000 random sessions to reduce server load. In addition, margins of error are only given for the number of visits in these reports. Therefore, small segments of data may contain very large margins of error.

User acquisition data vs. user behavior data

GA can provide businesses with multiple types of data for marketing purposes.

User acquisition data provides insight into how customers are arriving at the website. Customers may come from a variety of channels, such as paid search engine results, unpaid search engine results, social media links or simply typing in the URL. Understanding user acquisition data is critical for maximizing website traffic.

User behavior data shows what customers are doing on the website, and how they are engaging with the site. This includes how long they spend on each page, how many pages they visit, and if they engage with videos and graphics. This data can be used to create web layouts that better connect visitors with the content they are looking for, leading to a more effective user experience. User experiences optimized according to user behavior data are more likely to create sales and conversions.

Google Analytics 4

Google Analytics 4, or GA4 is the most recent iteration of this service and was released in October 2020. GA4 is somewhat of an overhaul of previous versions of Google Analytics. It offers a completely new user interface and shifts from reliance on third-party cookies toward the use of machine learning for better data accuracy.

Features that are new in Google Analytics 4 include:

• machine learning and artificial intelligence (AI) tools;
• deeper integration with Google Ads;
• customer-centric reporting designed around lifecycle data;
• additional codeless tracking features that can provide data with less latency; and
• enhanced data control features for regulatory compliance and data management.